At Knife Discount Store, we stand behind the quality of our premium knives and tactical tools. We want you to be completely satisfied with your purchase of Benchmade, Boker, Cold Steel, and other top-tier knives from our collection. If you’re not satisfied, we’ll make it right.

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition, unused, and in the original packaging with all tags and documentation intact.

Important Exceptions:

For safety and legal compliance, the following items cannot be returned or exchanged:

  • Automatic knives (due to legal restrictions in many jurisdictions)
  • Butterfly knives (balisongs) that show any signs of use
  • Ceramic knives (due to their specialized manufacturing process)
  • Any knife that has been sharpened, used, or modified in any way

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your request within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knife Discount Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: – [Product Name] (Quantity: X) – [Product Name] (Quantity: X) Reason for return/exchange: [Please specify] I understand that automatic knives, butterfly knives, and ceramic knives may not be eligible for return unless defective. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email] [Your Phone Number (optional)]

Step 2: Wait for Approval & Instructions

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if applicable

Step 3: Ship Your Return

Once approved:

  1. Securely package the items in their original packaging
  2. Include all original documentation and accessories
  3. Ship to the address we provide using a trackable method
  4. Email us the tracking information

Return Shipping Costs

For returns due to our error: We will cover return shipping costs.

For other returns: Customers are responsible for return shipping. We recommend using insured shipping with tracking for valuable knives.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the item(s) you wish to exchange for
  3. We will ship your new item once we receive the return
  4. You will be responsible for any price difference

Damaged or Defective Items

If you receive a damaged or defective knife (including Benchmade autos, CRKT folders, or Buck fixed blades):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We will arrange a replacement or refund at no additional cost

Questions?

Our knife enthusiasts are here to help! Contact us at:

Email: [email protected]
Address: 15 Lakewood Dr, Thunderbolt, US 31410

Last Updated: [Insert Date]